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Terms and Conditions

International Orders – Duties, Taxes & Customs Charges

Orders shipped internationally may be subject to import duties, taxes, VAT/GST, customs charges, brokerage fees or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer/importer.

For shipments sent by FedEx, FedEx or the relevant customs authority may contact the recipient to arrange payment of applicable duties, taxes and customs charges before delivery.

Any duty or tax amounts shown by FedEx or other customs authorities are estimates only. The final amount is determined by the destination country's customs and tax authorities and may differ from any estimate provided at the time of order.

By placing an international order, the customer acknowledges and accepts responsibility for applicable import duties, taxes and customs charges.

For USA Customers

Note for United States Customers:

Recent U.S. customs regulations have suspended the duty-free exemption ($800 de minimis threshold). All commercial imports into the U.S. are now subject to applicable duties, tariffs, and customs clearance fees.
Estimated Fee (subjected to change)
Duty and Tax - 10% to 12.5% of the value amount
Duty Advancement Fee - USD 17.5 

For EU Customers

Note for European Union Customers:

Under EU customs regulations, all imported goods regardless of value are subject to local import VAT and customs clearance fees. For shipments sent via standard courier, all applicable import taxes, VAT, and carrier handling fees are the sole responsibility of the recipient and will be collected by FedEx/courier prior to or upon delivery.
For information of FedEX customs clearance surcharge

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Direct official links from FedEx explain how international import duties, taxes, and customs fees work, along with how recipients can pay them electronically:

  • FedEx International Duties & Taxes Guide – Breaks down how total landed costs, import tariffs, brokerage fees, and country-specific taxes (such as VAT/GST) are calculated for global shipments.

  • FedEx Customs Clearance Overview – Explains the roles of the shipper, carrier, and recipient during the import clearance process.

  • FedEx Import Tool (FiT) – Direct portal used by U.S. and international customers to securely view, clear, and pay outstanding duties and taxes via email/SMS links sent by FedEx upon arrival.